Our Guarantee:
All plants are guaranteed true to name, alive and in good condition upon arrival. Any plants not meeting this standard will be replaced for free, provided:
- Customer contacts us within 48 hours of delivery, and
- Photos are provided demonstrating the condition of the material
Carnivorous plants require unique growing conditions. Because we cannot control your growing conditions, we can only guarantee live delivery. The possibility of extreme temperatures during transit is beyond our control. Therefore, winter and summer orders are shipped at the buyer's risk. Customers are encouraged to add a heat pack to their orders when shipped during cold weather. Orders may be withheld until suitable weather permits shipment. Orders returned to us because of customer's error in address expires the guarantee. Such returned items may be replaced with live healthy material at the customer's cost. Reasonable effort is made to support the live delivery of any living non-plant orders (such as infusoria cultures), but they are shipped at the buyer's risk.
Payment:
We currently accept credit cards (Visa, Mastercard, Discover), Paypal payments, cash, checks, money orders, company/school purchase orders, and Carnivorous Plant Nursery Gift Certificates. Payment is required prior to shipment. Orders are shipped when payment is received. Checks returned by your bank for Insufficient Funds may incur a Returned Check Service Charge of $30.00.
Website Illustrations:
Web images and illustrations are representative of the species, variety, cultivar or item, and do not show the specific plant/item shipped.
Shipping/Pick-up:
Orders are shipped Mondays through Thursdays, generally the day after payment is received. During busy periods, shipping may take up to 14 days after payment clears. Materials are generally shipped Priority Mail with the United States Postal Service (USPS). Paid orders can be picked up at the nursery by appointment. Plants are shipped bare-root, wrapped in sphagnum moss and enclosed in plastic bags. Plants shipped in late Fall, Winter or early Spring may be in dormant state.
Shipping-And-Handling Rates:
Shipping-and-handling charges will be added to your purchase based on the total order. Rates may be changed at any time. If the shipping costs exceed the amount charged for shipping, an additional adjustment may be added to the original charge.
| Merchandise Cost | Priority Mail, USPS |
| $0.01-$99.99 | $9.95 |
| >= $100.00 | FREE |
International Orders:
Please contact us at sales@carnivorousplantnursery.com for international inquiries. Educational Materials and other non-plant items may be shipped worldwide at our discretion. Live plants are not shipped outside the USA. All payments must be with US dollars. International orders are shipped at buyer’s risk.
Substitutions:
We reserve the right to substitute plants or materials temporarily out-of-stock, unless customer indicates no substitutes. Substitutes are of greater or equal value.
Returns:
In the event of the need to return an item, you must first contact Carnivorous Plant Nursery, by email or phone within three days, and get a Return Authorization (RA). Refunds are given only with an RA, and when the item is returned healthy and/or in its original condition, and received within five business days of the RA. Refunds do not include original Shipping and Handling charges. Return postage is the customer's responsibility. There is a restocking fee of 25% for all returned items. Refunds are for store credit only.
Cancelling an Order:
Orders may be cancelled before they are shipped. A 25% re-stocking fee will apply if the material has already been prepped for shipping. Orders already shipped may not be cancelled. Request for refund must be submitted to Carnivorous Plant Nursery by email or phone.
Customer Satisfaction Policy:
Our goal is to serve each customer as nearly as we can to his or her satisfaction, in a friendly and courteous manner; to provide quality material; to be fair and reasonable with each concern, complaint or adjustment; and be considerate of the customer's point of view.
Sales Tax:
Sales tax will be charged at checkout as applicable.
Privacy Policy:
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@carnivorousplantnursery.com or by mail using the details provided below: